Any products, regardless of the reason must be returned within 28 days of the date of purchase. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you wish to return an item, please e-mail us and we will send you the link to a Returns form to complete, either digitally or physically and send back with the item or via e-mail. This means that we know who is making the return and the reason why. This way we can make helpful improvements to our service.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned with the packing slip/invoice. They must not have hairs, fibres or stains on the items, nor smell of pets, smoke, perfume or fabric conditioner. We must be able to re-sell the product.
If you are returning the product as a result of a mistake made by us, i.e. we sent the wrong size, then the responsibility for postage costs for an exchange is ours. If you have ordered the wrong size or the wrong garment and want to exchange then the responsibility for postage costs is yours. We will specify how much depending on the product and let you know by e-mail.
If you are returning an item because it is faulty, we will refund the cost and original postage and packing after a thorough check of the item. Please allow 7 working days for a refund to be processed.
We will not refund items that have been damaged through wear and tear, nor will we refund costs on items that are outside the 28 days allowed in the terms and conditions for returns unless they have come from overseas. In this case, we will need a certificate of postage.
All returns should be sent to
PO Box 347
When completing the Returns Form or e-mailing us, please make sure that you use the same name and e-mail address that you placed the order with so we can easily find you on our system.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and always ask for a certificate of purchase.
If you are returning an entire order for a refund, please remember to return the free gifts that were sent out alongside. This includes stickers, wristband and lanyard (where applicable). If these are not returned, then a sum of £5.00 will be taken from the refund amount owed.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or exchange will be processed, and either a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days OR you will be sent the exchange item. Where you have requested an exchange, you will be notified by us of the amount of postage you need to pay and the exchange will only be sent out once postage costs are received.